Date Updated: February 2026
No Refund Policy
Due to the personalized and custom nature of many of our products, including iSeeU items, all sales are final.
We do not offer refunds once payment has been confirmed.
Replacement Eligibility
We will offer a replacement if:
- The wrong item was delivered
- The product is defective
- The item was materially damaged in transit
- There is a confirmed production error attributable to us
Reporting Window
All issues must be reported within 7 calendar days of delivery.
To initiate a review, customers must provide:
- Order number
- Clear photographic evidence
- A written description of the issue
Failure to report within 7 days may result in denial of replacement.
Non-Eligible Situations
We do not replace items due to:
- Spelling or information errors submitted by the customer
- Incorrect delivery details provided by the customer
- Change of mind
- Minor variations in color due to screen display differences
Resolution Process
If replacement is approved:
- We may request return of the original item
- A replacement will be produced and shipped at no additional cost
We reserve the right to determine eligibility for replacement.